Terms and Conditions
TrustFarm Pty Ltd
Website: https://trustfarm.com.au
Subdomain: https://reviews.trustfarm.com.au
1. Introduction
These Terms and Conditions (“Terms”) govern your access to and use of the services provided by TrustFarm Pty Ltd (“TrustFarm”, “we”, “us”, or “our”), including our website, subdomains, and marketing automation platform.
By accessing or using our services, you agree to these Terms. If you do not agree, please discontinue using our website and services.
2. Services Provided
TrustFarm provides software and marketing automation tools that help Australian businesses:
Collect customer feedback and reviews.
Send automated SMS and email messages.
Manage and track marketing campaigns.
Integrate customer data with CRM and booking systems.
We may update or modify our services at any time to improve functionality or comply with legal obligations.
3. Eligibility
You must be at least 18 years old and legally able to enter into binding contracts under Australian law.
If you use our services on behalf of a company or organisation, you represent that you are authorised to do so.
4. User Responsibilities
You agree to:
Provide accurate business and contact information.
Use our platform only for lawful marketing purposes.
Obtain consent from your customers before sending any SMS or email communications.
Comply with all applicable laws, including the Spam Act 2003 (Cth) and the Privacy Act 1988 (Cth).
Not use our services to send misleading, offensive, or unsolicited content.
You are solely responsible for the content you send using our services.
5. SMS and Email Messaging Compliance
TrustFarm facilitates SMS and email communications through third-party gateways such as TextGrid, Twilio, or Mailgun.
By using these features, you agree to:
Send messages only to recipients who have provided explicit consent.
Include a clear opt-out mechanism (e.g. “Reply STOP to unsubscribe”).
Not send prohibited or illegal content.
Acknowledge that carrier filtering may delay or prevent delivery.
We reserve the right to suspend or terminate your account if we detect violations of these requirements.
6. Payment and Billing
If you purchase a paid plan or subscription:
You agree to pay all applicable fees as displayed at checkout or in your agreement.
Payments are processed securely through third-party payment gateways such as Stripe.
Subscription fees are billed in advance and are non-refundable, except as required by law.
You may cancel your subscription at any time, but cancellation does not entitle you to a refund for unused services.
We reserve the right to adjust pricing with reasonable notice.
7. Intellectual Property
All content, software, and branding on our website—including text, graphics, logos, and code—are owned or licensed by TrustFarm and protected under copyright and trademark law.
You may not copy, distribute, or modify any content without written permission.
8. Limitation of Liability
To the maximum extent permitted by law:
TrustFarm is not liable for any indirect, incidental, or consequential damages arising from your use of our services.
We are not responsible for message delivery failures, data loss, or downtime caused by third-party providers.
Our total liability for any claim shall not exceed the total amount paid by you in the 3 months prior to the claim.
9. Indemnification
You agree to indemnify and hold harmless TrustFarm and its employees, contractors, and partners from any claims, damages, or expenses arising from:
Your misuse of our services.
Violation of any laws or third-party rights.
Content you send using our platform.
10. Data and Privacy
Your use of our services is also governed by our Privacy Policy, available at:
https://reviews.trustfarm.com.au/privacy-policy
By using our services, you agree to the collection and use of data in accordance with that policy.
11. Account Termination
We may suspend or terminate your access to our services if:
You breach these Terms or our Privacy Policy.
You misuse the platform or send non-compliant messages.
You engage in fraudulent or illegal activity.
Upon termination, you must immediately cease using our services and all associated materials.
12. Warranties
Our services are provided on an “as is” and “as available” basis.
We make no express or implied warranties regarding uptime, performance, or specific results.
13. Governing Law
These Terms are governed by the laws of New South Wales, Australia, and you agree to submit to the exclusive jurisdiction of its courts.
14. Updates to These Terms
We may update these Terms from time to time. Updates take effect immediately when posted to our website or subdomain.
Your continued use of our services constitutes acceptance of the updated Terms.
15. Contact Information
If you have any questions about these Terms or our services, please contact us:
🏢 TrustFarm Pty Ltd
📍 Sydney, NSW, Australia