Privacy Policy
TrustFarm Pty Ltd
Website: https://trustfarm.com.au
Subdomain: https://reviews.trustfarm.com.au
1. Who We Are
TrustFarm Pty Ltd (“TrustFarm”, “we”, “our”, “us”) operates as a marketing automation and review-generation service for Australian businesses.
Our website and software help clients collect customer feedback, generate Google reviews, and manage SMS and email marketing campaigns.
We comply with the Privacy Act 1988 (Cth), including the Australian Privacy Principles (APPs), and relevant telecommunications and spam regulations under ACMA.
2. Information We Collect
We collect personal and business information to provide and optimise our services. This may include:
Business & contact information: name, company, phone, email, and address.
Customer information: names, emails, and phone numbers of your customers for sending review or feedback requests.
Account data: login credentials, preferences, and communication history.
Usage data: IP address, browser type, activity on our site, and device information.
Payment details: securely processed through third-party providers (e.g. Stripe).
Marketing engagement data: email opens, SMS interactions, and link clicks.
3. How We Collect Information
We collect data when you:
Visit our website or use our services.
Submit forms, book a demo, or contact us.
Integrate your CRM, Google Business Profile, or booking software.
Engage with our SMS or email communications.
Provide data voluntarily during onboarding or service setup.
We may also receive limited customer data from third-party integrations to power automations on your behalf.
4. How We Use Information
We use personal and business information to:
Deliver our services and manage your account.
Send review requests via SMS and email to your customers.
Communicate updates, support messages, and service information.
Improve performance and user experience through analytics.
Send promotional or educational messages (you can opt out anytime).
Ensure compliance with Australian laws and carrier regulations.
5. SMS & Email Communications
By providing your mobile number or email, you consent to receive:
Transactional messages about your account or service setup.
Review and feedback requests sent through TrustFarm.
Marketing or informational content about our services.
You may opt out at any time by replying “STOP” to an SMS or clicking the “Unsubscribe” link in an email.
Opting out of marketing messages will not affect essential service notifications.
We use verified SMS gateways (such as TextGrid, Twilio, or Mailgun) that comply with spam and carrier regulations.
6. Data Sharing & Third Parties
We do not sell personal data.
We may share information with trusted third parties that help operate our business, such as:
Hosting & automation providers: GoHighLevel, Google Cloud, Mailgun, Twilio, TextGrid.
Payment processors: Stripe.
Analytics tools: Google Analytics, Meta Pixel.
All partners are contractually bound to maintain the confidentiality and security of your data.
7. International Transfers
Some data may be stored or processed outside Australia (e.g., in the United States) by our cloud service providers.
We ensure those providers comply with privacy protections consistent with Australian standards.
8. Data Security
We employ industry-standard safeguards including encryption, access control, and secure servers.
While we take reasonable precautions, no method of transmission online is entirely secure, and you acknowledge this risk.
9. Data Retention
We retain data for as long as necessary to provide our services or as required by law.
You can request deletion of your data at any time by contacting us.
10. Cookies & Tracking
Our website uses cookies and tracking tools to:
Analyse site performance and visitor behaviour.
Deliver relevant advertising (Google Ads, Meta Ads).
Measure campaign effectiveness.
You can disable cookies in your browser settings, though some features may not function properly.
11. Your Rights
Under Australian law, you have the right to:
Access personal information we hold about you.
Request correction or deletion of your data.
Withdraw consent for communications.
Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe your privacy has been breached.
Contact us at [email protected] for any requests or complaints.
12. Links to Third Parties
Our website may contain links to third-party sites.
We are not responsible for the privacy practices or content of those websites.
13. Updates to This Policy
We may update this policy from time to time to reflect changes in our operations or legal obligations.
All updates will be posted at https://trustfarm.com.au/privacy-policy with a new “Effective Date”.
14. Contact Us
For all privacy or data-related questions, please contact:
🏢 TrustFarm Pty Ltd
📍 Sydney, NSW, Australia